CASE STUDY
How MMG Helped a Multi-Location FQHC Navigate Compliance and Operational Challenges
CLIENT PROFILE
A multi-location Federally Qualified Health Center (FQHC) in the Midwest.
THE OPPORTUNITY
Following the departure of senior level leaders, this multi-location FQHC received an internal complaint regarding a potential compliance issue. In alignment with good risk management practice, an independent review of the circumstances and situation was required.
THE SOLUTION
MMG was engaged to complete a thorough and complete investigation of the compliance matter, culminating with a presentation of the facts to the board of directors. The findings enabled the board to take appropriate and timely action.
Having demonstrated broad competency in successfully resolving the compliance matter, MMG was engaged to provide temporary on-site support of operational management, clinical and business execution to help stabilize the organization and ensure effective operational and clinical execution during the period of leadership transition. As an outsourced solution, MMG adopted responsibilities including:
• On-site daily oversight of the institution’s operations.
• Completion of operational diagnostics.
• Review and implementation of process improvements.
• Review and implementation of risk management practices.
• Ensuring adequate staffing.
• Securing medical director leadership.
• Communicating with board of directors.
• Providing governance with necessary information to make decisions and act.
• Preparing organization for regulatory audit(s).
• Bringing regulatory reporting current.
• Generally fulfilling all C-Suite administrative and operational leadership requirements.
THE OUTCOME
MMG’s immediate involvement helped the FQHC avert a regulatory crisis, while the ongoing on-site support, oversight and management stabilized the operational state of the organization. Positive outcomes included:
• Board member time investment was reduced, and the governance process improved thanks to board presentations and education.
• Staffing and recruitment were optimized, and critical executive leadership vacancies were addressed.
• Clinical leadership resources were secured via network connections.
• Financial, operational and legal risks were mitigated via proactive planning and execution.
• Regulatory audit was effectively handled thanks to project planning and tactical action.
Improvements to the FQHC’s core business processes ultimately set the organization up for success today and into the future as they seek to effectively and responsibly fulfill their stated mission.